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To request a refund to your cell phone bill, please contact your carrier. Hipcricket cannot issue refunds.

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The subscription for NewsOn6 alerts is a recurring service. The number of messages received is dependent on which services you choose. Breaking News alerts are typically sent 5 - 10 times per week, while the number of Severe Weather alerts and School Closings are unpredictable by nature. Message and data rates may apply per your carrier. Send "HELP" to 79640 for information, or contact support@hipcricket.com, 1-866-HIP-CRIK (866.447.2745). Send "STOP" to 79640 to opt out of the service. You must have a two way text-enabled phone with compatible carrier and plan. Compatible major carriers include Alltel Wireless, AT&T, Boost Mobile, Nextel, Sprint, T-Mobile (R), Verizon Wireless and Virgin Mobile USA. Text messaging is not available in all areas of the United States.

Note: School closings text alerts will be sent from 6 a.m. to 11 p.m. and are sent when the school contacts News 9. Users may receive a second school closings text message the day of the closing at 6 a.m.